Flight changes and cancellations

If you booked directly with Air Canada (including, the Air Canada Mobile App, Air Canada for Business, and our Contact Centres) or Air Canada Vacations, Aeroplan, Kayak, Google Flights, and Skyscanner, please follow the questions below for help with your booking.

If you booked with a travel agent or any other online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking.

I want to cancel an existing booking

If you made a flight booking for travel on or after March 1, 2020, and you want to cancel it, you can. You may keep the remaining value of your ticket for future travel, which is valid for travel that must be completed within 24 months of your flight cancellation date. ; a cancellation fee may still apply.

Here’s how:

  • If you booked on, the Air Canada mobile app, through the Air Canada Contact Centre; or on Kayak, Google Flights or Skyscanner; you can go online for the fastest outcome:
    • Sign in to, and select ‘My Bookings’
    • Enter the booking reference number and passenger information
    • Select ‘Cancel booking’
    • If you booked your ticket through a travel agent or online travel agency (for example Expedia or Priceline), please contact them for assistance. Remember that tickets sold through a travel agency cannot be changed online.
  • For all vacation packages purchased through Air Canada Vacations for travel on or after March 1, 2020,

Terms and conditions


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