Your comfort, well-being and health remain our highest priority. As the world faces an unprecedented health crisis, we have put special measures in place to guarantee your safety when traveling with us.
TRAVEL WITH CONFIDENCE
MEASURES TO HELP YOU ADJUST YOUR TRAVEL PLANS
Given the current exceptional circumstances, we are taking special measures to help you travel with confidence. During this period, we are waiving change fees on all tickets to offer you greater flexibility with your bookings. To learn more how these measures apply to your trip, please consult our Flight Updates page, updated in real time.
View our travel measures To check the status of your flights, please consult our Flight Status page, updated in real time.
We encourage you to manage your bookings directly on our website or mobile application.
If you have a departure within 72 hours you can also contact + 33 (0)9 69 39 36 54.
Rest assured that our teams are doing their utmost to provide you with the best possible service in light of this exceptional situation.
LOUNGE CLOSURES: EXCEPTIONAL MEASURES
The New York and Chicago lounges will exclusively remain open to customers with an adapted catering offer.
CHANGES TO OUR CHECK-IN AREAS
In Paris-Charles de Gaulle airport:
– Terminal 2G at Paris-Charles de Gaulle airport is closed. Air France Hop flights which normally depart from this terminal will instead be operated by Air France and depart from Terminal 2F.
– Due to the closure of Paris-Orly airport since April 1st, flights to/from the French overseas departments and to/from Toulouse, Nice and Marseille are transferred to Paris-Charles de Gaulle.
– Advance check-in services, usually offered the day before departure, are suspended.
These changes to our check-in areas at Paris-Charles de Gaulle reflect the ongoing decrease in activity at the airport. We recommend that you refer to the details in your itinerary.
ON BOARD OUR AIRCRAFT
In cases where social distancing is not possible, our crews distribute masks at the aircraft door to customers who do not already have them.
For passengers travelling to Canada, Los Angeles and New York:
Air France informs you that on decision of the local authorities, it is now compulsory to wear a mask or the equivalent on departure from Paris for all customers travelling to Canada, Los Angeles and New York. These new measures also apply to all customers departing from these destinations when boarding at the airport and on board the aircraft throughout their flight, if social distancing cannot be respected.
AIR FILTRATION IN CABINS
Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in medical operating rooms. Cabin air is thus completely refreshed every 3 minutes. These HEPA filters remove more than 99.999% of viral and bacterial contaminants, including those as small as 0.01 micrometer, ensuring the air quality in our cabins fully complies with health standards. Viruses, including coronavirus, whose size ranges from 0.08 to 0.16 micrometers, are systematically removed from the air in this way.
CLEANING OF CABINS AND ACCESSORIES
We follow strict hygiene procedures to enhance your safety.
– Vacuuming of carpets and all seats.
– Cleaning of all hard surfaces (e.g. tablets, armrests, screens, remote controls and toilets) with approved disinfectants
– Systematic changing of blankets, sealed under protective plastic film packaging for optimal hygiene
– Since the outbreak of the virus, cushions have been removed on short and medium-haul flights.
On long-haul flights to and from high-risk areas, cushions are cleaned between each flight with an approved disinfectant.
DISINFECTION OF CABINS
In order to provide you with the highest level of safety, we have put in place additional hygiene protocols.
ADDITIONAL EQUIPMENT FOR FLIGHT PERSONNEL
On board each aircraft, crew members have for their protection:
– Cleaning wipes
– Vinyl gloves
– Disinfectant sprays
– Protective masks
– Cleaning kits consisting of gloves and wipes
A SIMPLIFIED OFFER ON BOARD ALL OUR CABINS
On each of our flights and in all our cabins, your health and that of our crews is our top priority. The hygiene measures introduced as a result of the crisis mean that we have to adapt our in-flight service to minimize interactions and contacts. The beverage and in-flight dining services are suspended on domestic and short-haul flights within Europe.
On long-haul flights, we are limiting the in-flight service, and prioritizing the use of sealed or individually wrapped products.
We are also no longer able to offer duty-free items, or the paper press on board our flights.
FOR ANY HELP OR ONLINE BOOKINGS HELPDESK
Landline Number : 01874-501800
Mobile Number : +91 8146526257
E mail ID : admin@travelX.co.in