Thai Airways International Response to COVID-19

In light of the current coronavirus outbreak worldwide and the ever-increasing travel restrictions in place, Thai Airways International (THAI) has had to make the difficult and unprecedented decision to gradually and temporarily suspend operations as follows:
– Regional and AUS/NZ flights from 25 March to 31 May 2020.
– European flights from 1 April tol 31 May 2020
– Domestic flights from 31 March to 31 May 2020

We apologise for the disruption and inconvenience this is causing, and we would like to support you by offering the following THREE options to accommodate changes to your travel plans: 1. Ticket validity extension 2. Travel voucher 3. Refund for partially used tickets

If you have valid tickets with international flights (excluding group tickets), for travel between 25 March to 31 May 2020, you have the following THREE options available to you.If you have valid tickets with domestic flights only (excluding group tickets), for travel between 31 March to 31 May 2020, OPTION 1 only is available to you.

We are currently experiencing a high volume of requests, and the processing time is estimated to be longer than usual. Please be assured that we will contact you as quickly as possible. Our apologies in advance.

We will continue to review our policies based on the latest developments and will consider extending the flexible options beyond 31 May 2020 if required, as we assess the impact of the Covid-19 outbreak situation.

Thank you for your support and understanding during this challenging time.


Landline Number : 01874-501800

Mobile Number : +91 8146526257

E mail ID :