UNITED AIRLINES

Waiver: All change fees waived for tickets issued on or before March 2, 2020

Original ticket must be issued on or before:March 2, 2020

Original travel dates June 1, 2020 – December 31, 2020

Flight changes:

Airports

March 2, 2020

Original travel dates

March 3, 2020 – May 31, 2020

Flight changes:
  • New tickets must be reissued within 24 months from original ticket date
  • Rebooked travel must commence within 24 months from the original ticket issue date

Airports

  • All cities

No change fees for new bookings

We know people are taking a second look at their travel plans right now, and we want you to have flexibility when planning your next trip — that’s why when you book a flight with us by April 30, 2020, you can change it for free over the next 12 months. See Terms and conditions

We’re extending electronic certificates

This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020.

This policy change will automatically appear, but it may not be reflected everywhere right away. We’d appreciate your patience as we work to make that happen.

Award flight redeposit fees waived

If you’re planning to cancel your award travel, we’re waiving all redeposit fees for award flights with travel dates on or before May 31, 2020. Learn more about changing or canceling your award flight.

Asia

Waiver: South Korea Novel Coronavirus

​Original ticket must have been purchased by:February 23, 2020

Original travel dates

February 24, 2020 – April 30, 2020

Flight changes:
  • The change fee and any difference in fare will be waived for new United flights departing between February 24, 2020 – June 30, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
  • For wholly rescheduled travel departing after June 30, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
  • View your reservation and select Change Flight to search for alternate flights.

Airports

  • Seoul-Incheon, KR (ICN)

Waiver: Hong Kong Novel Coronavirus

​Original ticket must have been purchased by:February 12, 2020

Original travel dates January 28 – April 30, 2020

Flight changes:
  • The change fee and any difference in fare will be waived for new United flights departing between January 28, 2020, and June 30, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
  • For wholly rescheduled travel departing after January 28, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
  • Refunds are allowed for unflown flights, even for nonrefundable tickets. Please visit united.com/refunds to submit a refund request.
  • View your reservation and select Change Flight to search for alternate flights.

Airports

  • Hong Kong (HKG)​

Waiver: China Novel Coronavirus

​Original ticket must have been purchased by:February 12, 2020

Original travel dates January 24, 2020 – April 30, 2020

Flight changes:
  • The change fee and any difference in fare will be waived for new United flights departing between January 24, 2020, and June 30, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
  • For wholly rescheduled travel departing after January 24, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
  • Refunds are allowed for unflown flights, even for nonrefundable tickets. Please visit united.com/refunds to submit a refund request.
  • View your reservation and select Change Flight to search for alternate flights.

Airports

  • Beijing (PEK)
  • Chengdu, CN (CTU)
  • Shanghai (PVG)

Japan: Travel restrictions

Starting April 3, 2020, at 00:00 Japan time, travelers who have been in Albania, Andorra, Austria, Armenia, Australia, Bahrain, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Canada, Chile, China (People’s Rep.), Congo (Dem. Rep.), Cote d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Dominica, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Iran, Ireland (Rep.), Israel, Italy, Korea (Rep.), Kosovo (Rep.), Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Mauritius, Moldova (Rep.), Monaco, Montenegro, Morocco, Netherlands, New Zealand, North Macedonia, Norway, Panama, Philippines, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Serbia, Spain, Sweden, Switzerland, Taipei, Thailand, Turkey, United Kingdom, USA, Vatican City or Vietnam in the past 14 days are not allowed to enter.

  • nationals of Japan
  • spouses or children of nationals of Japan if they can prove it
  • residents of Japan with “Permanent Resident” or “Long Term Resident” who have departed Japan with Re-entry Permission by April 2, 2020
  • passengers with a Special Permanent Residence Permit. However, they must have a Re-entry Permit from a regional immigration officer.
  • U.S. military personnel

Japan has also suspended or invalidated various visas. Be sure to check your visa validity.

Australia and Pacific

Australia: Travel restrictions

Travelers are not allowed to transit through or enter Australia, except for those listed below:

  • Nationals of Australia and their immediate family members
  • Permanent residents of Australia and their immediate family members
  • Nationals of New Zealand residing in Australia
  • Airline crew
  • Diplomats accredited to Australia and currently residing in Australia, and their immediate family members
  • Nationals of Cook Islands, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia (Federated States), Nauru, New Caledonia, New Zealand, Niue, Palau, Papua New Guinea, Samoa (American), Solomon Isl., Tonga, Tuvalu and Vanuatu when they are transiting through Australia to their home country

All travelers are required to self-isolate for 14 days from their arrival into Australia. If their duration of stay is less than 14 days, they must self-isolate for the entire duration of stay.

Guam: Travel restrictions

Effective March 31, 2020, the Government of Guam requires passengers to undergo a 14-day quarantine at a government-designated facility upon arrival. Passengers with an overnight connection will also be required to stay in this facility until their connecting flight. All travelers are responsible for the cost of food and accommodations during their time in quarantine. Passengers with same-day connections or who possess a healthcare recognized and certified document that attests he or she is not infected with COVID-19 within the last 72 hours are exempt from this rule.

Marshall Islands: Travel restrictions

Travelers are not allowed to enter the Marshall Islands until May 5, 2020.

Micronesia: Travel restrictions

Until further notice, no passengers will be allowed to deplane at any of the four states in the Federated States of Micronesia including Yap, Chuuk, Pohnpei, and Kosrae.

Palau: Travel restrictions

Palau has extended the restriction on commercial passenger air service through April 30.

Saipan: Travel restrictions

Travelers arriving in Saipan from a country with an identified COVID-19 outbreak, inclusive of Guam, Hawaii and the continental U.S., will be required to quarantine for 14 consecutive days at a hotel property. This applies to both residents and non-residents. Travelers who need to leave the island prior to the 14-day period will be allowed to depart back to Guam.

Travelers entering into the Northern Mariana Islands whose ultimate destination is the island of Tinian or the island of Rota, shall exercise the 14-day quarantine on the island of Saipan before traveling on to Tinian or Rota.

All travelers must also complete a health form before landing in Saipan.

Tahiti: French Polynesia travel restrictions

Travelers are not allowed to enter French Polynesia (PPT) with the exception of residents of French Polynesia. Passengers must have an International Travel Certificate to enter and transit French Polynesia. The certificate must be obtained before departure via the French consular offices abroad or online at https://www.interieur.gouv.fr

Caribbean

Cuba: Travel restrictions

Effective April 2, 2020, flights to Cuba are suspended. This does not apply to humanitarian flights.

Europe

Waiver: Northern Italy Coronavirus

​Original ticket must have been purchased by:

February 26, 2020

Original travel dates

February 27, 2020 – April 30, 2020

Flight changes:
  • The change fee and any difference in fare will be waived for new United flights departing between February 27, 2020 – June 30, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
  • For wholly rescheduled travel departing after June 30, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
  • View your reservation and select Change Flight to search for alternate flights.

Airports

  • Bologna, IT (BLQ)
  • Rome, IT (FCO)
  • Genoa, IT (GOA)
  • Milan, IT (BGY)
  • Milan, IT (LIN)
  • Milan, IT (MXP)
  • Trieste, IT (TRS)
  • Turin, IT (TRN)
  • Venice, IT (VCE)
  • Verona, IT (VRN)

Germany: Travel restrictions

By the order of Germany’s Federal Ministry of the Interior, passengers are not allowed to enter Germany with the exception of:

  • Nationals of Germany
  • Passengers with permanent residence in Germany obtained before Coronavirus (COVID-19) or with a D-Visa issued by Germany
  • Passengers with evidence that their travel is to perform a professional activity, e.g. commuters, diplomats, nursing staff, food industry personnel, specialists
  • Passengers in transit to their home country, if there is no other travel option. The purpose of travel and the entry requirements for the destination must be proved.
  • U.S. military personnel stationed in Germany and their family members
  • Merchant seamen who are going to sign up on board or leave Germany for the purpose of repatriation

Passengers allowed to enter Germany must proceed directly to their own home or other suitable accommodation to self-isolate for 14 days. This does not apply to merchant seamen without Coronavirus (COVID-19) symptoms.

Netherlands: Travel restrictions

Passengers are not allowed to enter the Netherlands until May 15, 2020, with the exception of:

  • Nationals of EEA member states and Switzerland or their families
  • British nationals or their families
  • Passengers with permanent residence in EEA member states, Switzerland and the United Kingdom
  • Passengers with a long-stay visa, including persons with a temporary residence permit (Machtiging Voor Voorlopig Verblijf – MVV)
  • Passengers in transit
  • Passengers who are healthcare personnel, frontier workers, transport of goods personnel, diplomats, personnel of international and humanitarian organizations, military personnel
  • Passengers traveling for emergency family reasons
  • Passengers in need of international protection or for other humanitarian reasons

Passengers who are departing from high-risk COVID-19 countries must present a completed “Health Declaration Form” before boarding any aircraft with a destination in the Netherlands.

All passengers are required to self-isolate for 14 days upon arrival to the Netherlands.

Middle East

Israel: Travel restrictions

In response to the coronavirus outbreak, the Israeli government is only allowing Israeli citizens and residents entry into the country unless you have specific entry approval from the Population and Immigration Authority. All passengers will be quarantined upon arrival at a government-run facility for a period of 14 days at the passenger’s expense. If a passenger will not be in Israel for more than 14 days, they will be quarantined for the duration of their stay.

North America

Alaska: Travel restrictions

As of March 25, 2020, all travelers arriving in Alaska are required to self-quarantine for 14 days upon arrival.

Canada: Travel restrictions

Travelers who have been outside of Canada or the U.S. in the past 14 days will not be allowed to enter, except for those listed below:

  • Nationals of Canada and their immediate family members
  • Permanent residents of Canada and their immediate family members
  • Diplomats
  • Person registered as an Indian under the Indian Act
  • Person authorized in writing by a consular officer of the government of Canada to come to Canada to reunite with immediate family members
  • Person who is exempt from the requirements to obtain a temporary resident visa under paragraph 190 (2)(a) of the Immigration and Refugee Protection Regulations, and their immediate family members
  • Person who enters Canada at the invitation of the Minister of Health for the purpose of assisting in the COVID-19 response
  • Person who arrives by means of an aircraft operated by Canadian Forces or the Department of National Defense
  • Member of the Canadian Forces or a visiting force, as defined in section 2 of the Visiting Forces Act, and their immediate family members
  • Protected person, under section 95 (2) of the Immigration and Refugee Protection Act
  • French citizen who resides in Saint-Pierre-et-Miquelon who has not been outside Saint-Pierre-et-Miquelon / Canada / U.S. in the last 14 days
  • Person or class of persons that the Chief Public Health Officer, appointed under subsection 6 (1) of the Public Health Agency of Canada Act, determines does not pose a risk of significant harm to public health or who will provide an essential service while in Canada
  • Person whom the Minister of Foreign Affairs, the Minister of Citizenship and Immigration or the Minister of Public Safety and Emergency Preparedness determines their presence is in the national interest.

Travelers who have been refused boarding in the past 14 days due to a medical reason related to coronavirus (COVID-19) are not allowed to enter, and travelers with coronavirus (COVID-19) symptoms are not allowed to travel to Canada until they have waited for a period of 14 days or they can present a medical certificate that confirms the patient is free from the coronavirus (COVID-19).

All travelers are required to self-isolate for a period of 14 days upon arrival at their final destination in Canada. Any travelers who were on the cruise ship “Diamond Princess” are subject to a mandatory 14-day isolation at a quarantine facility upon arrival in Canada.

All travelers are also required to wear protective face-coverings, such as a cloth mask, scarf or similar item, at certain points throughout their air travel, including check-in, boarding and while on board the aircraft when directed by the cabin crew. Canadian Air Transport Security Authority (CATSA) will provide travelers who don’t have face-coverings with a mask at security. Travelers will be asked to lower their masks at check-in to facilitate full ID checks as required by Canadian regulations.

Hawaii: Self-quarantine for travelers arriving in Hawaii

Hawaii’s governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor’s website.

Mexico: Travel restrictions

Health screenings will be conducted for all flights, international and domestic, for both departures and arrivals. There will be two series of screenings:

  • Screening 1: This will be conducted by health professionals. If the passenger or crew is deemed to be at risk of COVID-19 they will be sent to secondary screening.
  • Screening 2: This screening is done by “Sanidad International” (an international certified physician). If the passenger or crew fails the screening or is deem at risk of COVID-19, the patient will be sent to a medical facility.

Texas: Self-quarantine for certain travelers arriving in Texas

Every person traveling from Atlanta, California, Chicago, Connecticut, Detroit, Louisiana, Miami, New York, New Jersey or Washington state and entering the state of Texas as a final destination must quarantine for 14 days. You can find more information on the state’s website.

South America

Brazil: Travel restrictions

Starting March 30, 2020, travelers are not allowed to enter Brazil until April 30, 2020, with the exception of nationals of Brazil and their immediate family members, travelers who reside in Brazil, foreign professionals on a mission in the service of an international body, if it is duly identified, foreign employees accredited to the Brazilian government, travelers with an authorization issued by the Brazilian government, travelers with a National Migration Registry, technical landings to refuel where passengers of restricted nationalities are not disembarking, and passengers in international transit if they do not leave the international area of the airport and the country of destination admits their entry.

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